The Department of Tourism and Service is a structural subdivision of the Faculty of Economics and Service KazUTB, which trains highly qualified managers who are able to solve business problems and tasks taking into account current trends in the development of the national economy of the Republic of Kazakhstan, hoteliers and restaurateurs who are well-versed in the hotel and restaurant business, can organize corporate receptions and holidays at a high level in the style of fashionable receptions, business breakfasts, cocktails or open your own cafe, hotel or pizzeria, specialists in the field of tourism, which can create attractive tourist routes and products, offer high-quality services, providing world-class service.
International and (or) national specialized accreditation has been completed in 5 years; Participation in the rating of the educational program of NCE "Atameken" (2nd place); 3rd place in the Republican Student Olympiad in technology and tactics of active types of tourism; 3rd place in the Restaurand and Hotel Business subject Olympiad.
At the department, educational and methodological work has been set at a high level, in particular, teaching staff of the department publish educational and methodological works and developments, meetings of four methodological sections are held. Teachers of the department are constantly involved in improving their qualifications, both at the Kazakh and foreign levels.
The department trains students in 5 educational programs and bachelor's degree specialties both full-time and with the use of distance learning technologies. The teaching staff is also trained in 2 educational programs. Theoretical and practical training of students and undergraduates in the learning process is focused on the modern needs of employers.
The study room is equipped with tourist equipment: sleeping bags, mattresses, karemats, bags, backpacks, tents, tables, chairs, folding beds and other tourist accessories.
Study room Bar business
Students in practice get acquainted with the forms and methods of service; types of bar utensils, inventory, equipment; drawing up and registration of a bar card; organization and technique of customer service in bars of various types and classes; rules for processing payments for services; personnel requirements; labor organization.
Teaching staff of the department actively use modern information technologies and carry out research work related to priority areas of industrial and innovative development of the economy of Kazakhstan. The results of scientific research of teaching staff are introduced into production and the educational process. On the basis of these works, author's courses are developed and the contents of lecture courses, practical and seminar classes are built, theses and master's theses are carried out.
The international scientific publications Thomson Reuters and Scopus have published scientific papers of the leading teaching staff of the department.
The department pays considerable attention to the practical training of students: the application of the acquired knowledge at the advanced enterprises of the hospitality industry. For this purpose, the bases of practice have been identified: national companies and leading large enterprises, such as: Akmolaturist JSC, Rixos Hotel, Sayat Travel Company, Association of Tour Operators of the Republic of Kazakhstan, Masters of Tourism LLP, Turistik Kamkor CF, Otau Service LLP.
Agreements and cooperation agreements have been signed with various international companies: The Academy of Tourism in Antalya, the Academy of Image Studies, Triumph SAT group trevel LLP, etc. In these organizations, students receive organizational and managerial, organizational and technological, economic skills, as well as undergo practical training, prepare term papers and theses.
From 2018 to the present – Head of the Department "Technology and Standardization" of the Kazakh University of Technology and Business. He has diplomas, letters of thanks from the Ministry of Education and Science of the Republic of Kazakhstan and universities, author of about 70 scientific papers, analytical reviews, electronic textbook, patents of the Republic of Kazakhstan, textbooksSince 2022, an agreement on partnership, cooperation and mutual assistance has been signed between the LLP "Certification Center of the Hospitality Industry" and the Kazakh University of Technology and Business No. 4 dated 02/14/2022 and students in the educational programs "RDGB", "Tourism" will undergo professional certification.
Over the years of its activity, the department has graduated more than 1,000 specialists-managers, service sector specialists, most of whom work in senior positions of enterprises, organizations, hotel and restaurant business, in travel companies, airline agencies, tourist and hotel complexes, sanatorium-resort institutions, firms of Kazakhstan and foreign countries.
Branches of the department "Tourism and Service".
On February 29, 2016, a solemn opening of a branch of the department for all specialties took place in JSC Akmolaturist of the Department of Tourism and Service and students. After signing the contract, a tour of the hotel complex was conducted.
On January 12, 2018, the second branch of the department was opened on the basis of Rixos President Hotel Astana.
The opening of a branch of the department is an important form of cooperation between the university and the enterprise. Joint work within the framework of training future specialists will be successful and effective. Students will get a good practical experience in the branch of the department.
The branches of the department are a subdivision of the Department of "Tourism and Service" of the Faculty of "Economics and Service", uniting the teachers of the department and employees of JSC "Akmolaturist" and Rixos President Hotel Astana providing joint educational, methodological, organizational and methodological and research work.
Students undergo practical training in "Sayat-Travel" LLP, "Akmolaturist" JSC according to the curriculum and schedule of classes.
International activity of the department.
The department annually invites visiting professors from leading universities in Europe, China and Russia to give lectures to students, undergraduates of the department. In different years, lectures and classes were given by professors: S.K. Ovcharova (Varna Free University named after Ch.Khrabra, Bulgaria), Y.Grotte (Budapest Metropolitan University, Hungary), E. Kudys (Xinjiang State University, China). Hitzman Harald (Germany), O. Prokopeno (Poland), etc. Much attention is paid to international cooperation. The University cooperates with many higher educational institutions of the world: Russia, Great Britain, Italy, Germany, Hungary, Greece, Turkey, South Korea and others. Within the framework of cooperation, 20 students (Turkey, Italy, South Korea, Poland, Latvia) have completed international practice and academic mobility in foreign countries over the past 3 years. For personal qualities and responsibility to work, one student who studied under the educational program "Restaurant business and hotel business" was invited to permanent work in Turkey in 2020.
Strategic partners are: KIK RUK G.Kazan, Moscow University named after S.Yu. Witte G.Moscow, Omsk Regional Institute and Omsk State University named after F.M.Dostaevsky (Russia), Antalya Tourism Academy (Turkey).
